Customer Team Leader

Team Leader – Salary Competitive

Are you someone who is passionate about people? Do you love managing your team while ensuring exceptional customer service?If you have a passion for leadership, a talent for process optimization, and a commitment to delivering exceptional results, this could be the perfect opportunity for you!A bit about the job:As a leader of our Customer Service team, you’ll play a pivotal role in delivering our service goals and achieving financial plans while ensuring effective risk management. Your focus will be on driving excellence by managing team demands and fostering an environment where both the team and our customers thrive. This role requires a deep understanding of what our customers and partners need, paired with the ability to identify opportunities for system improvements that enhance efficiency and service quality. You’ll also take the lead in developing the skills and capabilities of your team, ensuring they are well-equipped to meet challenges and exceed expectations.Skills and experience we’re looking for:

• Strong leadership skills, including self-leadership, leading others, and leading organizations.

• Ability to take responsibility, own tasks, and hold others accountable.

• Open and honest communication skills.

• A positive, confident attitude with a ‘can do’ approach.

• Understanding of governance and risk guidelines to lead people effectively and manage risks.

What you’ll get for this role:Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary competitive (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.Aviva is for everyone:We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.To find out more about working at Aviva take a look hereWe interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to mary.rose@aviva.com