Personal & Speciality Lines Claims Lead – 12-month Fixed Term Contract

Personal & Speciality Lines Claims Lead

Salary: up to £70,000

Our Claims department is currently seeking a Personal & Speciality Lines Claims leader to drive continuous improvement on our performance of our outsource partners and DA arrangements  We are flexible with location and the role can be based at one of our offices convenient to your location but may require some travel.

The role is responsible for oversight of 3 Important Outsourced Functions and our Personal Lines brokers including those with delegated authority. The role also leads on our large banking partner relationships from a claims perspective. It's so varied which makes this an exciting opportunity with great breadth.

This opportunity is ideal if you are seeking a new challenging and diverse position, with the chance for your suggestions and ideas to be truly valued and materialised.

Within the role you will:

• To provide adequate oversight of our Personality Speciality Lines outsourced partners.   This includes being able to evidence oversight of these businesses against each of our key customer, cost and conduct metrics.   This role also needs to demonstrate driving an improved performance as a result of the adequate oversight

• Provide effective oversight on cost management in Travel and ensure the customers are receiving fair outcomes and no over treatment.   This needs to be achieved through effective challenge and support of the outsourced partner and being curious of understanding the wider market conditions of Travel.  We are now the largest travel insurer in the UK and we want to ensure we're the best through all our metrics

• Lead any Major Incidents for Travel claims and Identify and ensure risks are managed effectively whilst liaising with 1st and 2nd line risk teams as appropriate

• This role also owns the broker and strategic banking partner relationships on a day to day basis. Working with both groups of partners to deliver great customer and cost outcomes from all claims we receive

Skills and experience we’re looking for:

• To be a strong people and operational leader, using key skills to drive high performance

• To possess and apply Systems Thinking knowledge and share with others; internal and external

• Good communicator and be able to flex styles to accommodate everyone and have the ability to understand and use data to understand and improve performance

• Strong commercial and financial awareness as well as positive relationship management skills and the ability to build an environment with high support and high challenge

• To be able to work through complexity and ambiguity and be curious at all times

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary up to £70,000, depending on location, skills, experience, and qualifications

• Bonus opportunity - 12% of annual salary actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

Please note this position is a 12-month Fixed Term Contract.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to Guv.Johal@aviva.com.